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Start, Stop, Transfer Service

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What Services Does the City Provide?

The services provided by the city include:

  • Electric
  • Water
  • Sewer
  • Storm water
  • Solid Waste
  • Fiber
  • Yard Lights

These services are provided to customers within the Ocala city limits. However, some services are provided to customers outside the city limits. Our friendly customer service representatives will assist with establishing or cancelling service, billing inquiries, payment arrangements, etc.

For the best experience when submitting an online form, we recommend you have cookies enabled in your web browser and the latest version of one of the following browsers installed:

  • Microsoft Internet Explorer 11
  • Microsoft Edge (EdgeHTML 16 and greater)
  • Google Chrome (74 and greater)

If you experience any issues with the online forms, submit your application via email at OEU@ocalafl.gov, fax at (352) 629-1381, or in-person at 201 SE 3rd St, Ocala FL 34471.

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About Your Bill

Service fee for brand new customers is $57.00; service fee of $34.00 applies to returning customers or customers who are transferring service from one active account to another.

Understanding the Difference Between Traditional Billing and Prepaid Billing (Prepaid Billing requires electric service from Ocala Electric)

Features Traditional Billing Prepaid Billing
Requires SSN Yes No
Requires a Credit Check Yes No
Requires a Deposit Yes No
Initial Service Fee Yes Yes
Minimum Required to Activate Deposit Amount + Service Fee  $50.00 + Service Fee 
Monthly Invoice Yes  No 
Rates  Rate Booklet Rate Booklet 
Late Fees Yes No
Disconnect Fees Yes No
Reconnect Fees Yes No
Online Account Management Yes Yes

Traditional Billing (Residential Service):

Access our online Traditional Billing Start form or submit the Traditional Billing Start Packet via email, fax, mail, or in person.

Prepaid Billing (Residential Service, MUST have Ocala Electric service):

Access our online Prepaid Billing Start form or submit the Prepaid Billing Start Packet via email, fax, mail, or in person.